How we deal with your information

Neighbourhood Watch Scotland is a Joint Data Controller under the General Data Protection Regulations (GDPR). We will process your data in accordance with these Regulations.


The purpose of this policy is to inform you as a user of Neighbourhood Watch Scotland’s services about how we use information, whether the information is disclosed and the ways in which we protect your privacy.

We want you to feel confident about our use of your data. We are committed to respecting your privacy. Below we give an overview of how we do that.

Collection and Retention of Registration Information

You can register your contact details with Neighbourhood Watch Scotland to receive information and alerts via e-mail, telephone message, text message and post.  You can register as part of a Neighbourhood Watch or as an individual.  If you are able to access the internet, you will have access to your own details and you will be able to change or delete these as you see fit. We encourage that you regularly review your profile to ensure your details are up to date and that you remain satisfied with the terms and conditions of its use.

We will only request the information necessary for us to effectively communicate with you and for us to be able to accurately produce statistical information to help develop Neighbourhood Watch in Scotland.

Your information will be stored in a secure online environment, which has been awarded Secured by Design status by the National Police Chiefs Council (NPCC) and is Cyber Essentials Plus accredited. It is accessible only by employees of the Neighbourhood Watch Scotland and by approved and trained system administrators representing the approved Information Providers.  Full Terms and Conditions are available at the point of registration, and also as a downloadable document below.

Your information will be shared with approved Information Providers for the purposes of Neighbourhood Watch, the prevention and solution of crime and community safety issues that may affect you and your community. It will not be shared with any other party without your explicit permission.

At your request, your personal information will be removed from the Neighbourhood Watch database and we will not contact you.  In compliance with the General Data Protection Regulations (GDPR) we will regularly audit the information we hold and you will be contacted to ensure the data we hold is correct and that you are still happy for us to hold it.

Collection and Retention of Membership Information

Becoming a member of Neighbourhood Watch is slightly different to registering.  We are a Scottish Charitable Incorporated Organisation (SCIO) and there is legislation governing the length of time we have to retain some basic information about our members.  Details of what information we require to keep and for how long are outlined in our constitution, which is available on our website, or by request.

Information we collect when you visit the Neighbourhood Watch Scotland Website

When you access www.neighbourhoodwatchscotland.co.uk we use technology to collect information indirectly such as your Internet address which is then kept in our Internet access logs.

We collect information directly from you in a number of ways. One way is through the use of cookies some of which are third party (for example from Google Adwords). Cookies are small files of information which save and retrieve information about your visit to our site – for example, how you entered our site, how you navigated through the site, and what information was of interest to you. You can view more information about how we use cookies and how you can disable them here: Cookie Policy

This site uses web analytics technology. The analytics may record mouse clicks, mouse movements, scrolling activity as well as any text you type in this website. It does not collect personally identifiable information that you do not voluntarily enter in this website. We are using the information collected by the web analytics technology to redesign the site to make it easier for watch members and the general public to get the information they want.

How do we use this information? 

We analyse it to see what is most effective about our site, to help us identify ways to improve it, and to make it more effective.   We may also use data for other purposes, which we would describe to you at the point we collect the information.

We take appropriate steps to maintain the security of your data on our website. You should understand that the open nature of the Internet is such that data may flow over networks without security measures and may be accessed and used by people other than those for whom the data is intended. Our intention is that this should not happen and we take measures to ensure that it does not.

Will we disclose your information to or share it with other organisations?

Only approved Information Providers which you have selected will have access to your information, for the purpose of Neighbourhood Watch, the prevention and solution of crime and community safety issues that may affect you and your community.

We do not share data with other organisations unless the law permits us to do so. We do not sell individual information. We will share it only with our authorised Data Processors who must act at all times on our instructions as the Joint Data Controller under GDPR.  Before you submit any information, we will notify you as to why we are asking for specific information and it is completely up to you whether or not you want to provide it.

Other Types of Information

From time to time, we may encounter information about you in other forms.  Generally this will come from contact initiated by you in terms of queries, orders or requests for changes of details.

We may also gather information in the form of a survey, on a number of topics relating to community safety and Neighbourhood Watch.  We will let you know why we are conducting the survey and what the information you provide will be used for and who it will be shared with.  You are not required to take part in any surveys if you do not wish to do so.

Information shared with us in this way, by e-mail or by letter, will be kept for a period of six months in order to refer back to it should a related query arise.  Information is held securely and disposed of securely.

We may give you access to your information 

You are entitled to know whether we hold information about you and, if we do, to have access to that information and require it to be corrected if it is inaccurate.

You can do this by contacting Neighbourhood Watch Scotland, Office 23, Enterprise House, Springkerse Business Park, Stirling, FK7 7UF.